Even negative feedback is ultimately positive as it closes the ‘Awareness Gap’. By making it easy for people to off er feedback you increase your opportunities to learn and grow.
TRUST THEIR INTENTION
- By assuming good intentions it will make you more positive and open to the message.
ACTIVELY LISTEN
- Focus on your body language as well as what you say. Ask questions to check your understanding.
KEEP FOCUSED
- Keep focused on the message for you and the benefit. Try not to be distracted by the delivery.
END WITH "THANK YOU"
- Showing gratitude will make the other person more comfortable and encourage further open and honest conversations.